IT Support Analyst – Managed Services | Edinburgh (Client Visits Required) | Competitive Pay, Performance Bonus Excellent Benefits Looking to grow your IT career with a Microsoft Solutions Partner that values people as much as technology? Join Quorum, an award-winning, employee-owned IT consultancy headquartered in Scotland. As a Microsoft Tier 1 Cloud Solutions Provider with 5 out of 6 Microsoft designations and 3 specialisations, we deliver high-quality services to organisations ranging from innovative start-ups to major financial institutions. Our Managed Services team is growing — and we're looking for IT Support Analysts who thrive on solving problems, building client relationships, and staying ahead of the curve with the latest Microsoft technologies. Why Join Quorum? At Quorum, we don't just support technology – we support people. As a Scottish employee-owned company, our team truly shares in our success. We offer: Highly competitive salary Contributory pension Private healthcare Buy/sell holiday scheme Home broadband support Annual technical budget Bonus scheme linked to Microsoft accreditations Flexible, family-friendly working environment Award-winning workplace culture Exceptional training & development opportunities The Managed Services IT Analyst Role: As a Managed Services IT Analyst, you'll play a key part in delivering outstanding support to our clients across a wide range of technologies — from Microsoft 365 and Azure to on-prem and hybrid environments. Day-to-day, you'll be: Resolving client support tickets and incidents across desktops, cloud and server infrastructure Visiting client sites on a rotational basis, providing on-the-ground support Investigating automated alerts and proactively resolving issues Administering, patching, and upgrading Microsoft-based environments Collaborating with Microsoft and third-party vendors on advanced troubleshooting What We're Looking For Hands-on experience with Microsoft technologies (e.g., Teams, Azure, Intune, Azure Virtual Desktop) A current Microsoft certification – or equivalent knowledge Confidence managing tickets, owning tasks through to resolution, and keeping clients informed Experience in an MSP or multi-client environment (a plus) Knowledge of Cisco, Meraki, or similar network devices (a plus) The ability to thrive in a fast-paced, team-oriented environment What's Next? Apply now for this exciting new IT Support Analyst position to become part of a business that invests in your future and celebrates your success.