Position Summary
Branch Manager – Southport branch. Permanent, full-time 36 hours per week.
Hours: 36 hours per week, Monday to Saturday.
Salary: Up to £46,000 per annum, dependent on skills and experience.
Closing Date: 21 May 2026
Responsibilities
* Lead, motivate and drive performance of customer‑facing team.
* Promote high standards of customer service and deliver an exceptional experience for all customers.
* Manage commercial growth, focusing on the branch contribution plan.
* Coach team members through observations, one‑to‑ones and clear objectives linked to the branch plan.
* Interact with customers daily, including serving and conducting ‘My Review’ appointments.
* Ensure team confidently promotes products and services during customer conversations.
* Collaborate with Regional Manager and various Head Office functions.
Qualifications
* Experience in a management role within a customer‑facing environment.
* Proven record of delivering great customer service and outcomes.
* Effective communication and time‑management skills.
* Passion for people and an understanding of diverse customer and colleague needs.
* Entrepreneurial approach to maximising business opportunities.
* Strong stakeholder‑management skills.
* Financial‑services knowledge helpful but not mandatory; applicants with relevant leadership experience are encouraged to apply.
Benefits
* Annual discretionary bonus scheme.
* 25 days standard annual leave plus bank holidays; plus 1 day per year of service up to 30 days after 5 years.
* Holiday trading scheme allowing purchase and sale of additional annual leave days.
* Generous employer‑matched pension contributions – up to 10% per annum.
* Access to benefits portal: Employee Assistance Programme and online employee discount platform.
* Three paid volunteering days per year.
* Colleague mortgage and savings accounts; host of discount schemes.
* Commitment to training and development.
* Private medical insurance for all colleagues.
* Salary sacrifice scheme for hybrid/electric vehicles.
#J-18808-Ljbffr