Overview
Join Lloyds Banking Group as a Customer Insight Assistant Manager - Customer Needs. Location: Bristol, Edinburgh, Leeds, Halifax or Chester. Salary: £39,825pa to £48,675pa plus an extensive benefits package. Hours: 35 hours, full time. Working pattern: Hybrid – spend at least two days per week, or 40% of your time, at one of the listed hubs.
At Lloyds Banking Group we value data as the voice of our customers and the foundation of our future. This role focuses on identifying and interpreting customer insights and trends to inform the development of features, propositions, and experiences that resonate with customers.
Responsibilities
* Support insight projects focused on customer behaviours, preferences, and emerging trends across features, propositions, and brand interactions.
* Assist in triangulating data from research, analysis, and behavioural metrics to build a holistic view of the customer.
* Help translate complex data into clear, compelling stories that inform and engage stakeholders.
* Collaborate with teams across business units to embed customer insight across the Group.
* Monitor market trends and competitor activity to identify opportunities and risks.
* Promote a culture of customer-obsessed thinking across the organisation.
About you / Qualifications
* Experience in a customer insight or strategy role, ideally within financial services or a data-rich environment.
* Analytical skills with the ability to synthesise and triangulate data from multiple sources.
* Experience presenting and using storytelling to land messages.
* Aware of banking commercial context and a passion for improving customer experience.
* Proficiency in Microsoft 365 tools (Word, PowerPoint, Teams) to create, collaborate, and present insight-driven content effectively.
* Comfortable working in a fast-paced, agile environment with multiple stakeholders.
About working for us
We are committed to inclusion and diversity. We welcome applications from under-represented groups. We are disability confident and will provide reasonable adjustments in recruitment as needed.
We would love to hear from you. Get in touch!
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Marketing
* Industry: Banking and Financial Services
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