Job Description
Customer Experience Representative (German Speaking) | Permanent Role | Northampton | Office Based | £27,000+
Customer Experience Representative (German Speaking)
Due to our client's exciting business expansion, we are seeking a bilingual Customer Experience Representative to join their customer service team in Northampton. In this role, you won't just be answering queries; you will be the face of our brand for their German-speaking market, driving the new digital strategy and ensuring every customer interaction is exceptional.
Our client is looking for a proactive professional who can identify customer needs, collaborate across departments, and help us scale our international presence.
The RoleYou will manage the end-to-end customer journey, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect.
Key Responsibilities
* Product Expertise: Explain and demonstrate product features and functions; provide accurate quotes and pricing.
* Customer Support: Respond to queries promptly via phone, email, social media, and live chat.
* Insight & Analysis: Analyse customer feedback, log technical issues, and proactively step in to ensure a positive user experience.
Requirements
* Language Skills: Fluent English and German speaker (written and verbal).
* Experience: At least two years in a customer experience, support, or sales-focused role.
* Communication: Exceptional interpersonal skills with the ability to listen actively and communicate complex ideas clearly.
* Technical Proficiency: Experience handling high volumes of calls and emails daily; ability to gather and interpret customer data.
* Numeracy: Excellent maths skills for accurate, speedy calculation of sales prices, discounts, and percentages.
* Soft Skills: High levels of patience, superb time management, and the ability to work independently or as part of a collaborative team.
Why You Should Apply
* Be a Pioneer: Play a direct role in our new digital strategy and business expansion.
* Collaborative Culture: Work closely with marketing and sales in a fast-paced, supportive environment.
* Professional Growth: Opportunity to manage the full sales and support cycle.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4801468