We’re looking for a Client Care Manager who understands that great care starts with strong relationships, good judgement, and consistent follow-through. Someone who can balance compassion with organisation, and who takes real ownership of the service they oversee. At Calon Lan, Client Care Managers are central to how our services run day to day. You’ll be trusted to make decisions, supported by an experienced management team, and given the space to do the role properly. The role, in plain terms As a Client Care Manager, you’ll be responsible for ensuring that people receive safe, reliable, and person-centred care in their own homes. That means: Assessing and reviewing care needs Keeping care plans accurate, realistic, and responsive Being a consistent point of contact for individuals and families Working closely with Social Services, GPs, District Nurses and other professionals Supporting care staff to deliver high standards, day in and day out This is a Monday to Friday role (9am–5pm), with on-call duties one week in three or four, so flexibility and calm decision-making are essential. Who this role suits You may already be working as a senior carer, care coordinator, or supervisor and be ready to take the next step — or you may already be managing care and want to do it in an organisation that genuinely supports good practice. You’ll likely: Have at least 3 years’ experience in care Hold (or be close to completing) a Level 3 Diploma in Health & Social Care Be organised, methodical, and comfortable managing competing priorities Communicate clearly and professionally, even in difficult situations Be confident using IT systems and digital care records Take initiative, solve problems, and remain steady under pressure Management experience is helpful, but not essential — we value the right mindset just as much as formal titles. Why Calon Lan? We’re a family-run, award-winning provider with a long-standing reputation for quality, fairness, and professionalism. We don’t chase growth at the expense of standards — and we don’t expect managers to cut corners. When you join us, you can expect: £26,845 – £30,485 per year, plus additional on-call payments 5.6 weeks paid holiday 40p per mile mileage reimbursement for work travel Clear career progression opportunities across North Wales and Chester Ongoing training and professional development Recognition through vouchers, awards, and genuine appreciation A FREE Blue Light Card, giving access to national discounts The chance to work for a provider holding 4 Wales Care Awards and the Investors in People Gold Standard A role with real impact This is a role where your decisions matter. Where your relationships with people, families, and professionals shape the quality of care delivered every day. And where doing things properly is both expected and supported. If you’re passionate about high-quality home care and want a role that feels meaningful, trusted, and professionally rewarding — we’d love to hear from you. Job Types: Full-time, Permanent Benefits: Company pension Application question(s): Experience of the care planning and review process. Experience of working in a demanding role requiring an ability to problem solve. Experience: Supervisory: 3 years (preferred) Care: 3 years (required) Licence/Certification: Driving Licence (required) QCF in Health and Social Care - Level 3 (preferred) Social Care Wales Registration (required) QCF in Health and Social Care - Level 2 (required) Work authorisation: United Kingdom (required)