About the role Regional role - South West Company car or cash allowance At Bromford, part of the Bromford Flagship group, our purpose is to invest in homes and relationships so people can thrive. We believe every customer deserves a home that is safe, secure and warm, and we're committed to delivering homes that meet - and exceed - these standards. We're looking for an experienced Operations Manager to lead our Empty Homes service across your region. You'll be responsible for the end-to-end operational delivery of void properties, ensuring homes are turned around safely, efficiently and cost-effectively so customers can move in sooner. Leading a team of Empty Homes Managers and operational teams, you'll drive performance across workforce productivity, subcontractor management and service quality, while managing a regional budget of around £6m. You'll combine strong operational leadership with a focus on continuous improvement, safety and excellent customer outcomes. What we're looking for Experience leading repairs, maintenance or housing operations Proven experience managing managers and multi-layered teams Experience managing multi-million-pound budgets Strong commercial and subcontractor management experience Track record improving operational KPIs and service performance Strong understanding of health & safety and housing standards This is an opportunity to lead a critical frontline service and make a real difference to customers and communities. Additional requirements: You must have the right to work in the UK An enhanced DBS check is required (we will arrange this for you) Before applying, please review the detailed role requirements and job specification, which can be found at the end of this advert. Closing date: 31st March 2026 Interviews: Week commencing 13th April 2026 We recommend applying early, as we may close this vacancy sooner if we receive a high number of applications. If you have any questions or need assistance, please contact the Resourcing Team at recruitment@bromford.co.uk The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction. What we offer Hybrid working, with the flexibility to work across our main locations and home Performance related pay based on shared success A choice of pension schemes with employer contributions of up to 10% Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family Life assurance of up to 4x annual salary Generous holiday, occupational sick pay and paid family leave The Values Innovation We are creative and fearless in our work. Accountability We take ownership of our work and lead from the front. Teamwork We collaborate widely and build supportive environments. Annual allowance to spend on benefits of your choosing, including healthcare plans, dental care, gym membership, travel insurance and much more Fully funded professional membership [if a requirement of your role] Continuous learning and development opportunities About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values. We're a place for people determined to make a difference. Bromford. A place to make your own. Our commitment to equality, diversity and inclusion We're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.