IT Support Analyst (2nd Line) – Luxury Fashion HQ
Step into tech at the heart of a global luxury fashion house! We’re recruiting on behalf of an iconic luxury fashion house for a confident, outgoing IT Support Analyst to deliver premium 2nd line support in a fast-paced, design-led environment. This is a high-visibility, people-facing role - ideal for someone energetic, proactive and comfortable being on the floor, not behind a desk.
What You’ll Do
* Deliver high-quality 2nd line IT support to internal teams (face to face, phone & email)
* Own incidents and requests end-to-end using ServiceNow, meeting SLA targets
* Communicate clearly and confidently with users at all levels, including senior leadership
* Support laptops, mobile devices, meeting rooms and collaboration tools
* Install, image and deploy laptops, iPhones, iPads & MacBooks
* Troubleshoot hardware, software and basic network issues
* Create knowledge articles and actively share best practice
* Work closely with business users, third parties and IT colleagues across sites
Tech You’ll Work With
* Microsoft Active Directory, O365, Intune & Azure
* Teams & meeting room technology
* Windows & Apple device builds and support
* Remote support tools (Bomgar, RDP)
* Printing & scanning (MFP/MFA/Zebra)
* Basic networking knowledge
You Are
* Extroverted, approachable and confident - you enjoy talking to people
* Hands-on and proactive - this is not a passive or work-shy role
* Excellent verbal and written communication skills;
* Comfortable in a fast-paced, high-expectation environment
* ITIL v3 Foundation (minimum)
* Organised, detail-focused and reliable
* Interest or experience in luxury fashion or premium brands is a plus
* Smart business appearance and pride in presentation
Interested?
If this sounds like you, we’d love to have a chat!
Please apply only if you have permanent right to work in the UK.
Unfortunately, we are unable to provide visa sponsorship for this role.