Job Specification: * Ensure all customer requests are dealt with in an efficient manner, providing comprehensive feedback where necessary * Raising of purchase orders and management of invoicing from start to finish. * Portfolio diary management. * Arranging emergency call outs. * Scheduling planned maintenance. * Liaising with Subcontractors and booking jobs. * Run and review WIP reports weekly * Run and review Debt report weekly * Monthly contractual and extra works invoicing. * Completing paperwork and monthly billing. * Direct contact with customers over the phone. * Assist the Contract Manager with completing Monthly Contract Review reports to a high standard and in a timely manner. * Manage the project log, keeping records up-to-date and highlight any potential overspends or discrepancies for all reactive order and work * Answer calls and emails in a professional and timely manner. * Ensure the delivery of high Customer Service Standards. * Support with any adhoc requests required