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Arup’s purpose, shared values and collaborative approach have set us apart for over 75 years, guiding us to shape a better world.
This role is within Arup’s Digital Technology group, specifically in the Client Services team, part of the Service Management pillar. The team delivers high-quality, user-focused IT support across our global offices, ensuring our people have the tools and services needed to excel.
Client Services is central to daily digital operations—resolving issues, enabling collaboration, supporting infrastructure, and acting as a trusted link between technology and the business. We work closely with other Digital Technology teams to provide seamless support for all staff.
Watch this short clip to discover how Arup is shaping a better world and how you could be part of it!
The Opportunity
At Arup, you belong to an extraordinary collective that encourages individuality. Our strength comes from respecting, sharing, and connecting diverse experiences, perspectives, and ideas. You will have the opportunity to do socially meaningful work that benefits Arup, your career, our members, and the communities we serve.
We are seeking an IT Support Analyst to join our Digital Technology team based in the UK, supporting our London Office. This role is ideal for someone who enjoys solving technical problems, engaging with people, and delivering reliable, innovative IT services in a fast-paced, global environment.
• Act as the first point of contact for Digital Technology requests, engaging with staff to understand their needs and providing support across desktop systems, infrastructure, cloud services, and enterprise applications.
• Configure, deploy, and maintain IT hardware and software, including laptops, printers, mobile devices, and video conferencing equipment.
• Troubleshoot and resolve technical issues or escalate to specialist teams, ensuring timely resolution based on impact and priority.
• Support service management processes using tools like ServiceNow, assist with software licensing, asset tracking, and compliance activities.
• Engage with local leadership to provide updates on technology issues and initiatives; deliver training and guidance to users; and contribute to documentation, knowledge sharing, and team collaboration.
Did you know: Our Digital Technology team has won awards from the Chartered Institute of IT’s UK IT Industry Awards.
Is this role right for you?
Essential skills include:
• Experience providing desktop support in Microsoft environments within regional or global organizations, with strong knowledge of Windows, Office 365, and hardware support across PCs, Macs, and mobile devices.
• Skilled in supporting video conferencing tools, printers, and multifunction devices, with a solid understanding of ITIL principles and ITSM platforms like ServiceNow.
• Familiarity with enterprise tools and industry-specific applications such as Adobe, Autodesk, Bentley, Trimble, and Bluebeam.
• Strong communication and collaboration skills, with the ability to build trusted relationships and tailor support to user needs.
• Technically curious, adaptable, and detail-oriented, committed to continuous learning and high-quality support in fast-paced environments.
Please note that all applicants must apply directly via the job portal; applications sent via email will not be considered. If this role isn't quite what you're looking for but you're interested in other opportunities to make a difference, please sign up on our website to stay updated on suitable roles.
What we offer you
At Arup, we care about each member’s success so we can grow together.
Guided by our values, we provide an attractive total reward package that recognizes each member’s contribution. Along with competitive pay, we offer a career where everyone can belong, grow, and thrive—supported by benefits that promote health and wellbeing, learning opportunities, and impactful work.
* We are owned in trust on behalf of our members, giving us the freedom and responsibility to set our direction and choose meaningful work. Our members collaborate on ambitious projects to deliver remarkable outcomes. Profit Share allows members to share in our collective success.
* We offer one of the most competitive benefits packages in our sector, including private medical insurance, Life assurance, Accident insurance, and Income protection.
* Access to flexible benefits helps members manage their wellbeing and personal needs effectively.
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