Overview
Location: Wednesfield, Wolverhampton
Employment type: Full Time, Hybrid
Salary: £24,000 - £50,000 dependent upon experience
At The Big Phone Store, we don't just recycle phones, we're shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we're committed to reducing waste and protecting the planet. Our impact goes beyond sustainability; we're also building a high performance, diverse and inclusive team where people from all over the world thrive. We are on our way to becoming a household name in the tech and sustainability space. Come and be part of this exciting journey!
Responsibilities
* As a CRM executive in our Marketing team, you'll lead in enhancing customer engagement, driving retention and managing data-driven campaigns that build long-lasting relationships with our customers.
* Have the autonomy to create, execute and optimise CRM strategies, leveraging customer insights and data to deliver personalised experiences and improve customer loyalty.
* Develop, execute and optimise CRM strategies that drive customer retention, engagement and loyalty.
* Manage and analyse customer data to create personalised and impactful marketing campaigns.
* Segment customer audiences and deliver targeted communications across multiple channels (email, SMS, etc.).
* Collaborate with teams to ensure customer touchpoints are seamless and consistent.
* Monitor campaign performance, assess customer feedback and adjust strategies to improve outcomes.
* Stay updated with the latest CRM tools, technologies and best practices to enhance customer experience.
* Work closely with the marketing and product teams to align CRM strategies with overall business goals.
What You’ll Do
* Develop, execute and optimise CRM strategies that drive customer retention, engagement and loyalty.
* Manage and analyse customer data to create personalised and impactful marketing campaigns.
* Segment customer audiences and deliver targeted communications across multiple channels (email, SMS, etc.).
* Collaborate with teams to ensure customer touchpoints are seamless and consistent.
* Monitor campaign performance, assess customer feedback and adjust strategies to improve outcomes.
* Stay updated with the latest CRM tools, technologies and best practices to enhance customer experience.
* Work closely with the marketing and product teams to align CRM strategies with overall business goals.
Why Us
* High-performance culture, we don’t do coasting or mediocrity.
* Diverse & Inclusive team, our background doesn’t matter, your talent does.
* Real Impact, every role here keeps quality electronics out of landfills.
* Sustainability focused, we innovate and take action.
* Career growth, promotions based on impact, not tenure.
* Hybrid working available
Qualifications
Qualifications Are Valued, Not Required
While qualifications and formal education are appreciated, they are not the sole criteria for our hiring decisions. We value individuals with an educated background, but we believe that skills, experience, mindset, and cultural fit are equally, if not more, important. A specific degree or qualification does not automatically make someone suitable for a role; we consider the full picture.
Company Perks
* Permanent role
* Industry sector - Recession Proof
* Staff Discounts
* Private Pension Scheme
* Days out and other social events
* Free onsite parking
* Equal opportunities employer, fully committed to diversity, equality and inclusion since 1999
* Birthdays off and paid for without having to use entitlement after year 2
* Up to 28 days paid holiday
* One extra day holiday rewarded for every year of service from year 2
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