Job Description:
Health Assessment Booking Adviser
Bupa Place, Salford Quays M50 3SP with Hybrid working
Permanent
Full time - 37.5 hours per week, shifts between Mon to Fri 8am-6pm
£26,500 + Fantastic benefits and commission
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives.
Role Overview
This is an exciting role working within Health Services. You will be dealing with both new and repeat self-pay and business customers, selling and assisting them in booking clinics related products and health assessments in order to achieve a monthly target and earn commission.
What you’ll do:
You will be taking incoming customer calls and proactively making outbound calls to customers in order to get them to book in their health assessment, generate revenue and hit your monthly target.
You will be responding to emails and resolve queries over the phone, taking ownership until resolved and action changes to client records ensuring all systems are updated in an accurate and timely manner.
You will be upgrading and cross selling products to increase your revenue stream and increase your result against your target.
What you’ll bring:
·You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills and an ability to up sell added products.
·Excellent sales and negotiation skills
·Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets
·You will have experience speaking with customers over the phone or via email
·Understanding of customer service principles and a commitment to service excellence.
·You will be PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.
·Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.
·Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment
·Be able to remain positive and calm whilst projecting a ‘can do’ attitude within the team/department
Benefits
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a (job title) you’ll be eligible for:
·25 days holiday, increasing through length of service, with option to buy or sell
·Bupa health insurance as a benefit in kind
·An enhanced pension plan and life insurance
·Onsite gyms or local discounts where no onsite gym available
·Various other benefits and online discounts