Job Title: 3rd Line IT Engineer Salary: Up to £45,000 Location: Maldon, Essex We're working with a well-established, friendly Managed Service Provider (MSP) based in Maldon, Essex, who are looking for a 3rd Line IT Engineer to join their growing team. This is a fantastic opportunity for a skilled, experienced engineer who enjoys solving complex technical issues, working with a broad range of technologies, and being part of a relaxed, supportive company that values professional development. If you're looking for a senior role with real variety, plenty of autonomy, and ongoing opportunities to gain further certifications, this could be a perfect fit. The Role: As a 3rd Line Engineer, you'll be a senior technical point of escalation within the business, supporting both the Service Desk team and clients directly. You'll work on high-level troubleshooting, complex technical issues, and project delivery, as well as providing occasional on-site support to clients. Key Responsibilities: * Act as the senior escalation point for complex technical issues (remote and on-site) * Provide expert support across servers, networks, cloud services, and security * Assist with the design, delivery, and implementation of IT projects * Mentor and support junior members of the team * Troubleshoot and resolve critical hardware, software, and networking problems * Build and maintain strong client relationships through excellent service delivery About You: * Strong experience in a senior IT support role (MSP experience highly desirable) * Excellent troubleshooting skills across Microsoft environments, including: ✔ Microsoft 365 & Azure ✔ Windows Server (2016/2019/2022) ✔ Active Directory, Group Policy, DNS, DHCP ✔ Networking fundamentals (firewalls, switches, routers) ✔ Virtualisation (Hyper-V/VMware) * Experience with project work, migrations, and installations * Excellent communication and customer service skills * Full UK driving licence (essential for client site visits) * Relevant industry certifications (desirable - but full support provided if you're working towards them) What's in it for you? ✔ Up to £45,000 salary (depending on experience) ✔ Relaxed, friendly working environment ✔ Structured training & funded certifications ✔ Senior technical role with autonomy and variety ✔ Ongoing career progression opportunities ✔ Regular team events and a positive, supportive culture If you're an experienced 3rd Line Engineer looking for your next challenge with a genuinely nice company that invests in its people