Job Summary
Join our Patient Care Advisor team where you will be empowered to make decisions and work collaboratively with a diverse, fun, and hardworking team. We are driven by patient care and passionate about delivering an exceptional patient experience. Our fast-paced environment requires an empathetic and supportive approach to ensure both our patients and team members have positive experiences.
Main Responsibilities
* Deliver exceptional customer service through inbound and outbound calls related to new and existing orders, deliveries, and customer queries.
* Manage patient account records to gain customers' and patients' confidence, loyalty, and trust.
* Ensure accurate order processing aligned with clinical requirements and internal service standards.
* Maintain compliance with departmental work processes and IG/GDPR regulations.
* Engage with customers, patients, and healthcare professionals to meet clinical needs and discuss BD products ethically.
* Register and onboard patients and healthcare professionals, providing proactive support.
* Provide administration and phone support to Cobweb sites and patients using a managed prescription service.
* Liaise with third‑party couriers for delivery updates, delays, claims, and returns management.
About You
* Resilient, adaptable to change, and attentive to detail.
* Flexible, creative, and able to work as part of a large team.
* Excellent written and verbal communication skills.
* Professional, courteous, and emotionally intelligent.
* Passionate about achieving results and exceeding targets.
Location
Worthing, England, United Kingdom
Salary Range
£23,000.00 – £35,075.00 GBP Annual
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Medical Equipment Manufacturing
Equal Opportunity Statement
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Workplace Arrangement
We prioritize on‑site collaboration with a minimum of 4 days in office per week. Remote or field‑based positions may have different arrangements, which are indicated in the job posting.
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