The Credit Control Team look after all aspects of Debt Collections for our live & terminated customers. The team are responsible for collecting any missed payments and customer debt, resolving any customer issues regarding their Billing Account and when necessary, liaise with other departments to provide good customer care.
Purpose of the job
As the Credit Controller you will play a key role in ensuring that we minimize customer debt and reduce any bad debt. You will communicate regularly with our customers by telephone, email and in writing, responding to their queries in accordance with our Terms & Conditions, both for business and residential customers.
Key Accountability & Responsibilities
Proactively follow up on overdue accounts via telephone and email.
Process card payments.
Maintain accurate records of communication.
Request write offs and refunds as required.
Promote direct debit sign-ups.
Agree and maintain payment plans and promises to pay.
Meet and exceed collection targets and performance KPIs.
Liaising with external debt collection agency where necessary.
Suspension of service for non-paying customers.
Liaise with key business stake holders to resolve any issues and customer queries in a timely and effective manner.
Any ad hoc duties as required.
Knowledge & Skills
Previous experience in a credit control or accounts receivable role.
Strong communication skills, both verbal and written.
Ability to manage a high volume of accounts with precision and accuracy.
Proficient Excel ability (Basic to intermediate level)
Logical, numerate, detailed and analytical
Excellent time management, telephone manners and communication skills
Team orientated with an ability to multitask and prioritise a varied and demanding workload.
A pro-active and customer focussed attitude.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
Generous employer pension; up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to online training and development content via our Learning Management System
Long service benefits and monthly employee recognition
Enhanced maternity and paternity provisions
Flexible working environment
Health & Wellbeing initiatives and company funded social events
Our approach is to work guided by our mission, vision and values.
Our Mission - Empowering communities with brilliant broadband
Our Vision - Connected Communities
Our Values - Own it, Find the Right Way, Work Together, Win Together