We offer a salary up to £55,833.00 per annum dependant on experience.
* Structured development opportunities in line with the Below Ground Triage Engineer progression plan
* Annual performance related bonus
* Attractive pension scheme (up to 12% company contribution)
* Life assurance cover of 4 times pensionable salary
* 25 days annual leave plus bank holidays – plus an extra wellness day!
* A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance and partner cover.
* Retail savings scheme
* Online GP service, cycle to work scheme, gym membership discounts and many more!
Where I’d work
This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. We work 3 x days in the office per week.
Work type
This is a permanent role. You will be working full time. You will be expected to work 37 hours per week within a working pattern as follows – Monday to Friday, 07:00am to 19:00pm hours with the rota being a mix of early/late starts. Early working pattern 07:00am – 15:00pm or 08:00am – 16:00pm, late working pattern 11:00am – 19:00pm.
What we do
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.
Where you fit in
You will work within a team who have responsibility for a specific region within Yorkshire, primarily performing the function of work validation and prioritisation for below ground network maintenance needs. The team are responsible for prioritising and routing value adding work at the start of the journey when a customer or environmental related Waste Water network impact or risk is identified, where follow on work is raised, or at other points in the journey to add value.
This is a key role in supporting our Modernisation programme, moving towards a more intimate, efficient, and proactive approach for our customers and the environment at the front end of our processes for network maintenance.
You will understand waste water network operations and risks, key industry regulatory drivers and health & safety standards and procedures. In addition, you’ll understand sewer failure modes, diagnostics, and routes for resolution / repair with an emphasis on eliminating or minimising impacts on our customers and the environment.
You will also be passionate about improving Yorkshire Water and how we care for our customers, our assets and identify and own opportunities to learn and improve process, system, and colleague capability throughout the customer journey.
Key role responsibilities
* Monitoring and managing work requiring triage, primarily via the new YW360 and SAP S4 systems, and processing based on business rules and priority.
* Ensuring that the information provided meets safety & quality requirements and is accurately prioritised before routing to the next step in the process. This will involve liaison with colleagues across the business including Customer Field Services operations, planning & scheduling, customer call agents and control.
* Develop your own understanding of the waste operations of the Waste Water network assets through on the job learning and utilising technical expertise, to make appropriate course of action decisions, and challenging and influencing stakeholders.
* Drive excellent standards and performance in health and safety, risk management and control of work which includes adherence to all company Management Procedures. Ensure compliance with the Yorkshire Water Safety Policy by developing and maintaining a personal safety profile corresponding to current company expectations.
* Make decisions on appropriate prioritisation of work across the proactive maintenance and reactive workbasket, considering the implications of these decisions on Operational risk, potentially calling forward planned/cyclical maintenance when notified of a reactive fault or risk.
* Review maintenance jobs against risk and capacity, making decisions about the most effective use of resource and the impact of not completing work, driving value for the whole asset maintenance lifecycle and customer.
* Apply jeopardy management to the maintenance workbasket, identifying where jobs require intervention, and representing the triage team in company escalations.
* Upskill colleagues through diagnostic questioning and coaching both in the field and in the CX pod arrangement.
Qualifications and skills required
* A strong desire to improve how we do things at Yorkshire Water, particularly in relation to how we care for our customers and our assets.
* An excellent understanding of Operational Health & Safety, including Management Procedures.
* An understanding of waste network operations would be advantageous.
* An excellent understanding of operational risk, and the company regulatory responsibilities.
* An excellent understanding of network asset faults, diagnostic questioning, and potential means of repair / restoration.
* A hard‑working team player displaying role model safe behaviours, ensuring regular self‑ development to broaden current and changing internal and regulatory changes ensuring all work undertaken meets current rules and regulations.
* Strong analytical and problem‑solving ability.
* Experience of using SAP to interrogate and process jobs.
* Customer focused individual with excellent customer service skills and previous experience of working in a customer facing role and can influence, negotiate, and challenge in the right way, when required.
* Working co‑operatively, internally, and externally to the team, focusing on collective goals and support the wider team to adopt new ways of working.
* Proficient in Microsoft Office 365.
* Self‑motivated individual, with excellent verbal and written communication skills and you will be able to work under pressure and have experience of working in a fast‑paced environment.
* Proven ability to work in a busy environment, managing day to day reactive workloads.
* Highly organised individual, with good attention to detail and be able to manage your own workload to meet stretching targets and strict deadlines and be able to support the wider department when required.
* You will be able to develop and maintain effective internal and external relationships and have experience of working as part of an effective team in a reactive environment.
* Previous experience of working in Operational teams in Yorkshire Water, or in the wider utilities and drainage sector is advantageous.
Apply if you are an experienced operational customer service professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then find out what a career with Yorkshire Water can offer you.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
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