Who We Are
The Wave is a place where people and nature come together - creating the right environment for people to thrive - our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We’re driven by a spirit of innovation, purpose and possibility.
Our Values – We Are FAIR
Fun – We take fun seriously! We put smiles on faces.
Adventurous – We’re game changers, adaptable and explore with optimism.
Impact – We’re here to create a healthier connection between people and planet.
Respect – We care for each other, our customers and our community.
These values guide how we show up, how we make decisions, and how we work together - every day, in every role.
About the Role
As a Surf Technician, you’ll be at the heart of the surf operation - ensuring sessions run smoothly, safely and on time. You’ll support guests from arrival through to the water, deliver engaging safety briefings, and manage surf equipment to the highest standards.
This role combines customer service, organisation and operational awareness in a fast-moving environment.
Key responsibilities include:
* Manage visitor arrival, check-in and equipment issue
* Deliver clear and confident surf safety briefings for sessions and experiences
* Ensure correct equipment allocation, sizing and rotation throughout the day
* Support the smooth running of surf sessions alongside lifeguards and hosts
* Maintain cleanliness, organisation and equipment care across the department
* Monitor stock levels and remove damaged equipment from circulation
* Communicate professionally with guests and team members using radio protocols
* Promote repeat bookings and provide information on videos, pricing and experiences
About You
You’re organised, energetic and confident engaging with customers. You enjoy working as part of a team and take pride in delivering great experiences.
We’re looking for:
* Strong customer service and communication skills
* Confidence delivering group briefings and managing sessions
* Good attention to detail and equipment care
* A proactive, positive mindset aligned with our FAIR values
Qualifications
* Experience in a customer-facing or operational role preferred
* Willingness to complete Surf Ops, Health & Safety and COSHH training
What We Offer
We aim to create a workplace where people feel valued, energised and able to bring their best. At The Wave you’ll find:
* 30 days paid holiday (inclusive of bank holidays)
* Free access to our staff surf sessions.
* Multiple discounts across our surf and other offerings.
Our Commitment to Inclusion
We’re built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors - and that starts with our own team. We’re committed to creating a place where people genuinely feel like they belong and be themselves.
We welcome different backgrounds, perspectives and experiences, and we work hard to make sure the right people are in the right roles, with the support they need to thrive.