Field Service Technician (Hardware Break/Fix) London SE
Location: London SE
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Skill Level: Level 2 Technician
Start Date: asap
Travel Requirement: Up to 50%+ daily travel Pay : £15
Role Overview
We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.
The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.
Key Responsibilities
* Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
* Conduct installation, maintenance, and replacement of hardware components.
* Respond to customer service requests and technical issues promptly.
* Maintain daily communication through phone, email, voicemail, and internal communication tools.
* Ensure all administrative tasks and service updates are completed accurately.
* Follow best practice standards and operational procedures.
* Maintain and manage tools, spare parts, and test equipment.
* Utilize escalation and support processes to resolve complex service issues.
* Travel extensively to customer locations across assigned regions.
* Lift and transport equipment or parts up to 25 kg.
Requirements
* Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware.
* Strong experience with HP and Lenovo hardware break/fix.
* Proven ability to troubleshoot hardware issues and resolve customer concerns.
* Comfortable working independently in a field-based role.
* Ability to travel extensively with extended periods of driving.
* Valid drivers license and good driving record required.
* Ability to lift and carry equipment up to 25 kg.
Important Note
This role is strictly hardware break/fix field support. xsngvjr Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.