Job Advert
Join Our Team as a Customer Relations Consultant
Leger Shearings Head Office Team – Rotherham (S60 2XR)
We've been taking people on dream holidays for more than 40 years, and now we're looking for friendly, enthusiastic sales and service colleagues to help us do it even better. If you love talking about travel, helping others and making people happy, and want to earn a great salary doing it, you might be just who we're looking for Our Customer Relations team are experts in their field, providing high levels of service and care to ensure customer needs are met and any concerns are resolved quickly and effectively.
We now have an opportunity for an experienced customer service or relations professional to join this winning team.
What You'll Get
* A clear, generous pay package: You'll start with a salary of £26,000 and you'll also have opportunities for a service quality bonus on top (worth a further £1200 per year) We believe salary transparency matters.
* Work–life balance: You'll work 37.5 hours a week on a rota (Mon–Fri 9 am–8 pm, Sat 9 am–5 pm, Sun 10 am–4 pm) with published schedules so you can plan ahead.
* Room to grow: Training is part of the deal – because learning and development help people stay and thrive. We'll show you the ropes and help you progress through our LSG Scholarship programme.
Fantastic benefits
* Up to £1590 every year for you and your partner to use towards a Leger Shearings holiday (and we'll even given you up to 5 days extra paid leave to take it)
* 22 days' annual leave (plus bank holidays) rising to 25 days, plus your birthday and Christmas Eve off, and an option to buy another 5 days annual leave.
* Great friends & family discounts, free parking, free eye tests, and contributions towards glasses.
* A friendly team with regular social events and wellbeing initiatives.
* Free parking every day.
What will you do as a Customer Relations Consultant?
Your role will be to deliver a customer focused and effective complaints resolutions for our customers. This will include:
* Taking enquires over the telephone and via email.
* Effectively handling and owning customer / supplier queries and resolving any concerns in a caring, empathetic and confident manner.
* Identifying the customers' needs through effective questioning and selecting appropriate products or solutions to match the customer requirements or resolve their queries.
* Dealing with any operational changes and identifying issues to improve the customer / supplier experience and journey.
* Assisting customers on holiday to ensure any issues are resolved efficiently, escalating any serious concerns to senior colleagues in a timely and effective manner.
* Maintaining accurate records.
* Increasing customer loyalty by providing consistent and professional communication.
* Demonstrating up to date product and brand knowledge while having in depth knowledge relating to our portfolio of destinations and supplier products
Where will you be based?
You will be based at our Head Office Contact Centre in Rotherham, South Yorkshire, postcode S60 2XR.
Who you are? Skills we're looking for.
* Customer services or relations experience: You bring at least twelve months' experience in a good quality customer services / relations role, ideally in a Contact Centre type role.
* Excellent communicator: You can build rapport quickly, listen actively, and convey information clearly over the phone and in writing.
* Consultative and problem-solving approach: You're skilled at asking the right questions to understand customer needs and confidently recommending solutions to meet needs.
* Tech-savvy: You're at ease using computer and phone systems, and you can learn our booking and CRM tools quickly.
* Organised and goal-oriented: You can manage your time, follow up customer cases, and meet targets without compromising on service quality.
* Team player: You enjoy working in a supportive, on-site team environment at our Rotherham HQ, and you contribute to a positive workplace culture.
* Passion for travel: You're excited about holidays and destinations, our training will help you build product knowledge even if you're new to the travel sector.
Sound Like You?
We not looking for a recap of the role in your application; instead, we really want to see your genuine experiences and personality. Please avoid submitting AI-generated CVs, share real examples from your customer service roles that show how you communicate with customers, resolve issues, and work with a team. Your unique story and passion for travel will help us understand how you'll fit into our supportive team.
Please note that we do often receive lots of applications, and we may not have the opportunity to reply to everyone. If you don't receive reply within 7 days, please assume your application has been unsuccessful on this occasion. Thanks
No agencies please.