Housing and Support Officer
LOCATION: Surbiton
DURATION: Permanent
SALARY: £29,235.65
HOURS: 35 Hours on a shift rota (1 weekend in 5)
About the Role
Our client is a leading provider of supported housing in London and beyond, offering a safe and stable place to stay for young and vulnerable people. They are committed to providing high-quality housing and tailored support to help residents build independence and move towards a positive future.
We are seeking a compassionate and proactive Housing & Support Officer to manage a caseload of residents and deliver a combined housing management and support service.
Key Responsibilities
Provide housing management and housing-related support to a caseload of residents
Complete Outcome Star assessments and deliver person-centred support plans through regular key-working sessions
Support resident wellbeing, independence, and preparation for move-on accommodation
Encourage and support resident engagement in progression activities
Maximise uptake of progression opportunities by working closely with Progression Coaches
Monitor rent accounts and take early intervention and preventative action to minimise rent arrears
Manage anti-social behaviour and ensure compliance with tenancy and licence conditions
Work collaboratively with internal departments, including Facilities, Property Management, and other community operations teams
Liaise with external agencies to support resident needs and outcomes
Maximise housing occupancy and minimise voids through proactive management
About You
Experience supporting vulnerable people within a housing or support setting
Experience delivering one-to-one support in supported housing
Strong communication, organisation, and time management skills
A proactive, solution-focused and person-centred approach
Ability to work a shift pattern, including evenings and weekends
Benefits
25 days annual leave plus public holidays (pro rata)
Workplace pension scheme (auto-enrolment)
Free use of on-site health and fitness facilities
Staff discount in on-site restaurants
Ongoing training and development opportunities
Opportunity to work for an organisation that makes a genuine social impact
If you are passionate about empowering young people and supporting them to achieve independence, we would love to hear from you.
For more information on this scheme focused role please contact Cali Webb on (phone number removed)