Job Summary
We are looking to recruit an Administrator to complement our existing team.
We offer competitive rates of pay, NHS Pension and company sick pay. We are looking for someone to work full time across 4 or 5 days.
Main duties of the job
The ideal candidate will be someone who is looking for an opportunity to develop their existing administration skills. Experience in a primary care setting is advantageous but not essential, as is knowledge of EMIS Web and Outlook.
The post holder will be patient focused and driven to provide exceptional levels of care at all times.
We are looking for someone who is enthusiastic, motivated, friendly, diligent and conscientious. They will need to be able to work effectively in a fast paced environment, responding to changes, whilst remaining calm and methodical. They should have excellent interpersonal skills and effective written and verbal communication skills, with a high level of attention to detail.
We are looking for someone who is reliable, trustworthy and discreet.
About Us
Elm House Surgery is a large, friendly GP practice. Westrive to provide a high quality, personalised and accessible service to patients.
We are a forward thinking and progressive organisation, constantly working to improve standards, the patient journey and clinical outcomes.
Our core values stipulate that we :-
Ensure that the delivery of patient centred care is our top priority
Foster an environment of openness, support and care
Treat our staff and patients with openness, dignity and respect
Act professionally with integrity
Provide a supportive and fulfilling environment where learning, education and development is at the heart of what we do
Our clinical workforce consists of 4 GP Partners/ Directors and 18 Salaried GPs, some of whom work part-time. We also employ Nurse Practitioners, Practice Pharmacists, Podiatrists, Social Prescribers, Physiotherapists and several practice nurses.
We are an accredited training practice, with GP Registrars, medical students and student nurses.
Details
Date posted
20 February 2026
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A
Job locations
379 Croydon Road
Beckenham
Kent
BR3 3FD
Job Description
Job responsibilities
Sorting, scanning, distribution and processing of incoming post according to agreed protocols.
Ensuring that all reports, correspondence and results are filed promptly and accurately.
Ensuring that Docman EDTs are filed and if necessary redistributed to ensure timely action.
Processing incoming electronic test results via the pathology links and ensuring the correct allocation of results to clinicians according to agreed protocols.
Processing of Anima requests received from patients and reallocating correctly to clinicians if necessary.
Dealing with all telephone enquiries into the Admin Department.
Checking and processing administrative tasks (PNs) in a timely manner.
Checking and processing all emails accurately according to agreed protocols.
Processing repeat prescriptions (including manual and EPS scripts) daily in order to meet the 48 hour turnaround for patients.
Processing online patient access requests and responding to patient enquiries in relation to online access.
Daily administration and coding of incoming OOH / UCC and NHS 111 reports in Document Management in EMIS web and reallocating as appropriate.
Daily administration of GP2GP, dealing with Allergy degrades. Medicines / Event degrades are currently automated.
Snomed coding of medical information / data into the practice clinical system accurately.
Management of Registration Workflow including administration of patient amendments / deductions via the GP Links, return of medical records to the PCSE and resolving duplicates. Processing new patient registrations when necessary.
Accurate receipt and processing of incoming paper records. Liaising with PCSE as required.
Liaising with Notespace / Oasis to ensure the accurate transfer of medical records to and from offsite storage.
Dealing with all requests for medical records from patients, solicitors, third parties and subject access requests as per practice protocol.
EMIS Appointment book daily back-up duties for Business Continuity.
Managing the DNA procedure and sending patient warning letters as appropriate.
All employees are expected to uphold the Practices commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults, and to adhere to all relevant safeguarding policies and procedures.
You will be required to undertake all other duties that may be reasonably asked of you.
Job Description
Job responsibilities
Sorting, scanning, distribution and processing of incoming post according to agreed protocols.
Ensuring that all reports, correspondence and results are filed promptly and accurately.
Ensuring that Docman EDTs are filed and if necessary redistributed to ensure timely action.
Processing incoming electronic test results via the pathology links and ensuring the correct allocation of results to clinicians according to agreed protocols.
Processing of Anima requests received from patients and reallocating correctly to clinicians if necessary.
Dealing with all telephone enquiries into the Admin Department.
Checking and processing administrative tasks (PNs) in a timely manner.
Checking and processing all emails accurately according to agreed protocols.
Processing repeat prescriptions (including manual and EPS scripts) daily in order to meet the 48 hour turnaround for patients.
Processing online patient access requests and responding to patient enquiries in relation to online access.
Daily administration and coding of incoming OOH / UCC and NHS 111 reports in Document Management in EMIS web and reallocating as appropriate.
Daily administration of GP2GP, dealing with Allergy degrades. Medicines / Event degrades are currently automated.
Snomed coding of medical information / data into the practice clinical system accurately.
Management of Registration Workflow including administration of patient amendments / deductions via the GP Links, return of medical records to the PCSE and resolving duplicates. Processing new patient registrations when necessary.
Accurate receipt and processing of incoming paper records. Liaising with PCSE as required.
Liaising with Notespace / Oasis to ensure the accurate transfer of medical records to and from offsite storage.
Dealing with all requests for medical records from patients, solicitors, third parties and subject access requests as per practice protocol.
EMIS Appointment book daily back-up duties for Business Continuity.
Managing the DNA procedure and sending patient warning letters as appropriate.
All employees are expected to uphold the Practices commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults, and to adhere to all relevant safeguarding policies and procedures.
You will be required to undertake all other duties that may be reasonably asked of you.
Person Specification
Qualifications
Essential
A good standard of education with an expectation of having GCSE Maths and English at Grade C or above or equivalent
Competent in the use of MS Office and Outlook
Experience
Essential
Experience of working with the general public
Experience of administrative duties
Excellent communication skills and effective in communicating and understanding patient needs
Ability to use own initiative, discretion, and sensitivity
Ability to work as a team member and autonomously
Excellent communication skills and effective in communicating
and understanding patient needs
Good organisational skills
Punctual and committed to supporting the team effort
DBS check will be required
Desirable
Experience of working in primary care
Knowledge of EMIS Web and Docman
Qualities and Attributes
Essential
High levels of integrity and loyalty
Clear, polite telephone manner
Flexible and co-operative
Person Specification
Essential
High levels of integrity and loyalty
Clear, polite telephone manner
Flexible and co-operative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Elm House Surgery
Address
379 Croydon Road
Beckenham
Kent
BR3 3FD
Employer's website
(Opens in a new tab)
Employer details
Employer name
Elm House Surgery
Address
379 Croydon Road
Beckenham
Kent
BR3 3FD
Employer's website
(Opens in a new tab)
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