Job Description Job Purpose A critical position within the Global Training & Documentation department, the Training Operations Manager plays a pivotal role in enabling the successful delivery of commercial and internal training services worldwide. As a member of the Training Operations leadership team, the role holder is responsible for leading the planning, coordination, and execution of global training operations, ensuring alignment with organisational standards and strategic objectives. The role holder will manage a team supporting the full lifecycle of training delivery, including trainer scheduling, resource allocation, logistics, and financial tracking. Operating across multiple geographic regions and developing markets, the Training Operations Manager will collaborate with a broad range of internal and external stakeholders to ensure training is delivered efficiently and effectively. Duties: Lead the planning, scheduling, and coordination of global training activities, ensuring alignment with the Global Training Strategy and commercial delivery model. Manage the operational execution of training delivery, including trainer allocation, resource planning, and logistics for both in-person and virtual sessions. Collaborate with internal stakeholders across departments to ensure training schedules are optimised and free of conflicts. Oversee the creation and maintenance of policies, process documentation, and operational standards to support continuous improvement within the Training Operations team. Monitor training demand and capacity, providing accurate forecasting and reporting to support strategic planning and revenue targets. Support the preparation of training quotations, tender responses, and customer-facing documentation in collaboration with the other teams in the Training & Documentation department. Ensure accurate and timely communication with customers (internal and external) regarding training logistics, plans, and deliverables. Liaise with the Online Training Manager and the Senior Manager of Training & Documentation Systems to ensure training sessions are accurately represented in the LMS and meet contractual and user requirements. Maintain oversight of training participation, completion rates, and performance metrics to support quality assurance and continuous improvement. Establish and maintain strong working relationships with Product Managers, Service Managers, and regional leads to align training operations with business needs. Support the maintenance of the trainer competency frameworks, including for non-departmental staff such as Field Service Engineers and partners. Provide operational consultancy to other department teams, contributing to the design and implementation of efficient workflows and scalable processes. Deputise for the Senior Manager, Global Training Operations as required, providing leadership and guidance to the wider operations team.