Description
Key Responsibilities:
• Manage and supervise a team of site IT support specialists, ensuring high quality end-user support and local IT services.
• Own site-level IT operations, including service delivery, system availability, and user experience.
• Act as the primary point of contact for IT incidents and outages at the site, coordinating with central infrastructure and network teams as needed.
• Communicate IT issues, risks, and status updates clearly to site leadership.
• Partner with site business leaders to identify opportunities for IT-enabled improvements and operational efficiencies.
• Collaborate with ERP Product Management and local ERP business analysts to support ERP initiatives and business transformation programs.
• Serve as the site liaison for ERP-related changes, deployments, and adoption activities.
• Support continuous improvement and forward planning for site IT capabilities.
Required Qualifications
• Approximately 5+ years of experience in IT roles supporting aerospace, MRO, manufacturing, or industrial environments.
• Experience managing teams or leading site-based IT operations.
• Strong stakeholder communication skills.
• Ability to work effectively with both technical teams and business leaders.
• Exposure to ERP transformation, data analytics, or infrastructure modernisation initiatives.
• Experience working in a matrixed IT organisation.
Education Required: College Degree or Equivalent
Travel Percentage: 5-10
To ensure team collaboration and operational success, this position requires being physically present and based onsite at our Fleetlands location.