Teller
Department: Teller
Reports to: BranchManager
Supervises: None
Company Core Values:
* Commitment to Serve
* Flexibility
* Integrity
* Have fun!
* Respect/Golden Rule
Job Summary:
Able to run a teller drawer and assist our customers with their needs.
Major Duties & Responsibilities:
* Performs teller duties as required
* Assist customers with deposits, loan payments, debit card/ATM questions, online banking/mobile app questions, wires, cashier’s checks, money orders, and our new checking account program
* Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
* In depth knowledge of bank policies, procedures and products in order to answer customer questions, explain available services, and refer customer to appropriate bank personnel
* Assists with Vault and ATM balancing
* Comply with daily balancing procedures and cash limits
* Examine all transactions to ensure proper endorsements, necessary identification, and funds availability
* Maintain security and confidentiality of customer’s personal information
* Excellent attitude dealing with customers and coworkers
Knowledge, Skills & Abilities:
* Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss of fraud
* Strong oral and written communication skills
* Ability to work under pressure in a fast-paced environment with a high degree of accuracy
* Computer skills including but not limited to word, excel, and adobe reader and acrobat
Education & Experience:
* High school diploma or equivalent
* Prior cash handling and customer service experience preferred
Other Duties:
This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Company Conformance:
In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Physical/Work Environment:
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case‑case basis. While performing duties, the employee is required to sit, talk, hear, lift up to 20 pounds, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.
Fair Lending & Bank Secrecy Act:
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Fair Lending, HMDA and Bank Secrecy Act regulations and all other regulatory, security and bank policies.
First Federal Savings Bank is an Equal Opportunity Employer
Additional Postings available from First Federal Savings Bank
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