It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you get to do in this role: - Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations - 5 years of database management and performance tuning - 5 years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment - 3 years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution - Proven experience with concurrency, multithreading, and distributed system architectures - Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions - Strong problem-solving and analytical skills with an aptitude for learning new technologies - developing and deploying mission critical software - Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience. - Eagerness to learn everything about the ServiceNow Platform To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Experience with service now platform, scripting, tuning, troubleshooting is highly preferred. - Scripting: shell scripting, Python and/or Javascript - Solid understanding and experience with databases mainly Postgres SQL,MariaDB/Mysql (and Oracle) - Solid understanding of schemas, table spaces, indexing, and database performance optimization - Familiarity or knowledge of CentOS/RedHat operating system (admin/root level) - Demonstrated experience leading individual projects, including scheduling and reporting - Formal experience on a DevOps or Performance or support team is desired JV20 Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf). Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.