Customer Support Advisor (Fixed-Term Contract), Newcastle upon Tyne
Client:
One Utility Bill
Location:
Newcastle upon Tyne, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
624a1eb5197b
Job Views:
42
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
We are looking for a motivated and driven Customer Support Advisor who is great at multitasking and loves providing excellent customer service as part of a warm and friendly team.
About us
We are a tech business that bundles household bills into one fixed monthly payment, making finances easier, reducing time on the phone with suppliers, and decreasing admin.
Responsibilities
* Engage with customers via live chat, phone, and email to resolve their issues efficiently.
* Manage customer queries to ensure satisfaction and positive experiences.
* Maintain high standards of customer service, contributing to our trusted reputation.
About you
* Calm, composed, even in hectic situations.
* Self-sufficient with good workload management skills.
* Excellent at handling complaints and frustrated customers.
* Friendly, confident, and a good communicator on the phone.
Benefits
* Salary of £26,200, pro-rata for the fixed-term contract.
* 25 days holiday plus bank holidays.
* Access to employee discounts platform, Magpie.
* Paid volunteering day.
* Health benefits including private GP and counselling services.
* Free mortgage advice from Charles Cameron & Associates.
* Social activities, team sports, and charity events.
* Participation in community activities like supporting Ouseburn Community Farm.
This job posting is active and not expired.
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