Staff - Command and Control Room Operator, Penrith
Job description
*Police Staff Vacancy*
We are currently recruiting Command and Control Room Operators to work as multi-skilled police staff members.
As a Command and Control Room Operator, initially within the Contact Management & Resolution function, you will be responsible for providing a professional, efficient, and victim-focused response to all contacts received into the CCR, whether via phone calls or digital contact. Your role is to prevent, reduce, and detect crime by eliciting accurate information quickly to inform critical decision-making for police deployment or resolution. After completing a structured training plan and gaining operational competence, you will transition to the Dispatch function, where you will receive, deploy, coordinate, and manage all emergency and non-emergency incidents in real time. You will also manage radio communications with frontline officers and update live information onto command-and-control systems. This role involves working in a multi-functional environment.
This position is suitable for someone with good communication skills, a strong sense of public service, empathy, decision-making ability under pressure, multitasking skills, and excellent IT skills.
Cumbria Constabulary is one of the top-performing police forces in the country, aiming to ensure the right people are in the right place to keep Cumbria safe.
The role is based at the Cumbria Constabulary's Command and Control Room at Penrith Police Headquarters.
The department operates 24/7; therefore, the successful candidate must be flexible and willing to work shifts that include weekends, nights, and bank holidays.
The recruitment process includes a written application, followed by an informative webinar to explain the role in full. Candidates who pass the application stage will be invited to an assessment centre, which will involve scenario-based exercises and a short interview.
Successful candidates are expected to start on 22nd September and will attend a Contact Management and Resolution training course.
Exact salary, including shift allowance, will be confirmed when a job offer is made.
Please use the following link to access the CVF Framework:
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