Equans is looking for a Resident Liaison Officer to join our team in Brent. This is a full time, permanent role. On offer is a salary of £28,000 - £36,000 depending on skills and experience, company vehicle and benefits package.
What will you deliver?
* To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
* Managing the customer/resident journey whilst following the client and company engagement procedures
* To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
* Carry out choice events, consultation events and individual consultation with residents regarding future work.
* Carry out individual resident inductions to include – introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
* Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
* Agree access arrangements with the resident and book appointments to enable the work to their home
* Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
What can we offer you?
* 24 days annual leave (+ public holidays)
* Life Cover equivalent to 1 times annual salary
* Employee discount shopping schemes on major brands and retailers
* Gym membership discounts
* Cycle to work scheme
* Holiday purchase scheme
* 2 corporate social responsibility days per year
* Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
* Attractive Employee Referral Rewards Scheme
* Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
* 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
* Previous experience within a customer service based role
* Previous resident liaison experience within the construction / social housing sector
* Basic understanding of construction and social housing
* Familiarisation of GDPR regulations
* Computer literate in MS office
* Full UK driving license
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
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