Job Description
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Soft Services Manager - EMEA
* Support and guide standardization and continuous improvement of soft services delivery across nine client areas in EMEA
* Report to EMEA IFM Soft Services Program Lead serving as SME for soft services operations
* Ensure consistent service delivery and compliance across regional portfolio Key
Responsibilities:
Program Management & Standards:
* Develop and drive consistent soft services standards across EMEA region
* Lead EMEA-wide projects and programs to ensure standardization
* Conduct gap analyses and support remediation of soft services issues
* Implement JLL best practices to exceed client expectations Vendor & Contract Management:
* Manage subcontractors and suppliers in line with IFM vendor management processes
* Ensure compliance with contracts, KPIs, and Service Level Agreements
* Support EMEA Procurement Lead on procurement projects and sustainability initiatives
* Track SLA & KPI performance across soft services operations Operational Support:
* Provide on-site and remote support to all soft services operations
* Support seamless mobilization of new sites with Sourcing Manager
* Resolve escalated soft services issues and assist with incident investigations Drive safety culture across portfolio including all stakeholders Stakeholder Management:
* Build relationships with client Site Leads, Regional FM managers, and business partners
* Ensure client satisfaction and monitor customer satisfaction metrics
* Support recruitment activities and team development initiatives
* Collaborate with EHS team on technical and compliance matters
Required Qualifications:
Experience:
* 6+ years in Facilities Management within large commercial organizations
* Proven experience in soft services contract delivery and supplier management Experience leading corporate soft services operations at scale Skills & Certifications:
* Industry-recognized FM qualifications and ISO certifications preferred
* Quality, EHS, and environmental accreditations desirable
* Strong problem-solving, communication, and IT literacy skills
What We Offer:
* Entrepreneurial, inclusive culture with global collaboration
* Competitive salary and comprehensive benefits package
* Career development opportunities across varied experiences
* Total Rewards program supporting your professional ambitions
Apply today!
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