Do you enjoy helping people through difficult situations?
Do you get satisfaction from knowing you've made a difference in someone's day?
Are you a great listener with empathy, patience and a passion for talking to people?
If this sounds like you then this could be the perfect opportunity to build a rewarding career in a role where your communication skills and compassion truly matter.
We are currently looking for several Customer Service Advisors to join a growing business in the north side of Glasgow. You'll be part of a supportive team and work under a management group that genuinely values its people, not just through a competitive benefits package but also through a strong focus on wellbeing and staff development.
What\'s on Offer
* Competitive starting salary - £25k-£27.5k depending on experience
* Monthly performance-based bonus scheme
* Opportunity for regular pay increases
* Company pension & life insurance
* Structured and comprehensive training program
* Clear career progression pathways within the Glasgow office
* Team building activities, competitions, and regular incentives
The Role
* Deliver exceptional customer service via inbound and outbound calls
* Engage with customers who may be facing financial difficulties
* Work on behalf of reputable clients to resolve outstanding balances
* Assess customer needs and affordability to find suitable solutions
Key Responsibilities
* Negotiate payment plans and settlements with customers
* Accurately update and maintain customer account notes
* Adhere to compliance and regulatory standards
* Maintain a professional and empathetic tone in all communications
Skills & Experience
* Strong verbal and written communication skills
* Ability to build rapport and show empathy in difficult conversations
* Confident with IT systems and quick to learn new tools
* Self-motivated, with the ability to work independently and in a team
* Target-driven mindset with a focus on delivering high-quality outcomes
* Previous experience in customer service is essential
#J-18808-Ljbffr