Property Repairs Helpdesk Supervisor – CAS-2
Location: Derby
Job Type: Full Time, Permanent
Salary: £31,982 per annum
Working Hours: 37.5 hours per week
Enhanced dbs required
Some organisations talk about making a difference, at Nacro, do it every day.
We support people to build brighter futures, helping individuals overcome barriers and move forward with confidence. To do this, we need passionate, committed people who want to make a real difference.
We are now looking for a Property Repairs Helpdesk Supervisor to join our Community Accommodation Service – 2 (CAS-2) Property Team in Derby. This is an exciting opportunity to play a key role in delivering an effective repairs and maintenance service across Nacro’s CAS-2 property portfolio.
Who Are We Looking For?
We are looking for an organised and proactive supervisor who can support the smooth running of the CAS-2 Property Repairs Helpdesk while leading and motivating a small team.
You will work closely with operational teams, surveyors, contractors, landlords, and external stakeholders to ensure repairs are delivered efficiently, contractual targets are achieved, and service standards remain high.
This role is ideal for someone with experience in property repairs or maintenance within the social housing or private rented sector who is ready to step into, or further develop within, a supervisory position.
Key Responsibilities
* Supervise the day‑to‑day operation of the CAS-2 Property Repairs Helpdesk, ensuring efficient service delivery
* Support and guide Helpdesk staff, maintaining appropriate staffing levels and team performance
* Ensure repair requests are processed promptly and in line with contractual and performance targets
* Resolve queries and support problem-solving to ensure effective outcomes for service users and stakeholders
* Liaise with CAS-2 Managers and commissioners regarding repair progress and escalated issues
* Work collaboratively with surveyors, operational teams, contractors, landlords, and the Nacro Leasing Team
* Oversee contractor performance updates to ensure jobs are allocated effectively and deliver value for money
* Coordinate responses to repair quality concerns and ensure learning informs contractor and landlord reviews
* Support pre‑ and post‑inspections and property condition surveys alongside surveyors
* Compile and analyse repairs and maintenance data to produce performance reports and KPI information
* Deputise for the Property Repairs Helpdesk Manager during periods of absence
Who Will Thrive in This Role?
* Strong communicators who can confidently engage with a range of internal and external stakeholders
* Organised professionals who can manage competing priorities and work effectively under pressure
* Detail-focused individuals with strong administrative and reporting skills
* Collaborative team players with leadership or supervisory experience
* Problem-solvers who can respond positively to challenges and changing priorities
Essential Skills & Experience
* Minimum of two years’ experience in property repairs and maintenance within the social housing or private rented sector
* Ideally experienced within a property repairs helpdesk environment
* Strong understanding of the rented and/or social housing sector
* Experience managing complex administrative systems
* Excellent written and verbal communication skills
* Strong organisational skills with the ability to prioritise workloads and meet deadlines
* Experience monitoring KPIs and producing performance reports
* Good ICT skills, including Microsoft Excel, Word, and Outlook
* Excellent attention to detail
Why Join Nacro?
At Nacro, you’ll be part of an organisation committed to creating positive change for individuals and communities across the UK. We value diversity, inclusion, collaboration, and professional development, and we’re committed to supporting our colleagues to thrive.
If you’re looking for a rewarding role where your skills can make a genuine impact, we’d love to hear from you.
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