The main purpose of the role is to provide telephone-based triage and clinical assessment within the BSW 111 MHCAS service, determining appropriate care pathways and making onward referrals where clinically indicated.
You will also provide advice and guidance to service users, carers, and partner organisations. As the service operates 24/7, you will be expected to work shift across the 24/7 shift pattern (Early, Late, Night).
You will also work closely with Avon and Wiltshire Partnership (AWP) BSW services, including Intensive Support Teams, Acute Hospital Liaison, Care Home Liaison, Police Control Room Triage, and Health-Based Places of Safety.
The BSW 111-2 service operates in a partnership delivery model with BrisDoc.
BrisDoc provide the 'front door' call handling for the pathway, receiving calls from the public, gathering information and first line triage to identify the presenting need.
Those callers requiring additional mental health assessment and support will then be passed through to the BSW 111-2 Mental Health Clinical Assessment Service (MHCAS) provided by mental health practitioners employed by AWP.
The BSW MHCAS will work alongside the BNSSG MHCAS which operates under the Integrated Access Partnership (IAP), a multiagency partnership delivery approach across a range of urgent care services.
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
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