HANDS-ON AND PASSIONATE ABOUT SOLVING PROBLEMS? WE LIKE THAT ABOUT YOU
The Kanthal Product Area specialises in heating alloys, elements, modules and systems for industrial heating and high temperature applications. Primary markets are the semiconductor, solar, glass, chemical and petrochemical industries.
Kanthal is known for superiority and excellence in the industries we serve. Our goal is to lead the global markets we serve in a sustainable direction.
We are now looking for an IT Support Technician (preferably full-time but part-time would be considered for the right candidate), to provide an efficient and effective user support service, both on site and to remote users throughout the UK, as per brief and targets set by the IT Country Manager.
Your role
You will work closely with the Service Desk, IT Country Manager, and other Group IT support teams to deliver an efficient and cost-effective IT service. This is a hands-on role and responsibilities will include:
Key Responsibilities:
* Purchase (build and configure as needed) and maintain IT assets, keeping databases and directories up to date.
* Maintain stock of IT assets.
* Maintain and map IT infrastructure with support from Global IT (includes VOIP, LAN, WiFi and ISP connections).
* Provide user assistance and support to the IT Help Desk, providing support onsite and remotely.
* Provide a professional and efficient approach to solving allocated user / service desk assigned issues within expected timescales.
* Provide general assistance to users in using internal systems and software packages, including training.
* Potential need to attend site/regional offices as required by the department.
* Assist with communicating Group IT correspondence.
* Help ensure appropriate internal and external security systems and procedures are always in place under the direction of Group IT, reporting breaches in security as appropriate.
About you
You will ideally be degree qualified or have the equivalent level of work experience. Self-motivated and enthusiastic, you will possess good interpersonal skills and have a structured and analytical approach to problem solving. You will have initiative, plenty of drive and be a strong team player.
Where others see many, we see you – personally. We recognise and value your passion and personality.
What you can expect from us
We continuously review and improve our compensation and benefits package to attract the best people to our business. As well as a competitive pension scheme, life assurance and disability cover you will receive a guaranteed year end annual bonus, access to a discounts platform and on the job mentoring and training.
Applicants must be eligible to work in the UK or hold a valid permit to work in the UK.
Kanthal is part of the Alleima Group (formerly Sandvik Material Technology). Are you ready to take on this challenge together with us? Join us on our journey
Job Types: Full-time, Part-time, Permanent
Expected hours: No more than 37 per week
Benefits:
* Bereavement leave
* Casual dress
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
* Store discount
Ability to commute/relocate:
* Perth PH1 3ED: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person