The role
We are seeking a skilled Technical Service Engineer to play a critical role in driving our success and ensuring customer satisfaction. As a market leader, our reputation is built on delivering exceptional products and services. This role is essential in maintaining that standard by providing expert technical support, strengthening customer relationships, and optimising manufacturing processes. If you thrive on solving complex challenges and want to make a real impact, this is the opportunity for you!
What you'll do
* Review manufacturing methods and machinery capabilities for new and existing customers, providing advice on best practices.
* Lead tooling audits for potential new customers, offering guidance on specific setup costs.
* Oversee new customer setups, ensuring they are delivered within agreed costs and timelines.
* Collaborate with the sales team and customers to develop and implement improvement plans.
* Deliver product training to internal and external stakeholders.
* Conduct customer site audits to assess requirements and agree on actions.
* Investigate quality concerns raised by customers and relay necessary details to the Customer Service department within agreed timescales.
* Fully utilise the CRM system to ensure proactive planning and maintain high-quality, accurate data.
* Work with Product and Technical teams to support the development of new products.
* Manufacture and supply product samples as needed.
* Plan and facilitate all aspects of tooling delivery and installation for customers.
* Maintain up-to-date knowledge of industry products and manufacturing methods, sharing insights with the relevant teams.
What you'll need
* A proven track record in window/door manufacturing and installation, with a solid understanding of related disciplines and techniques.
* A technical mindset and excellent problem-solving skills.
* Experience engaging with customers in high-pressure environments.
* A proactive, self-starter attitude.
* Strong time management and organisational skills.
* A customer-focused approach.
* Willingness to travel.
What you'll get
* Healthcare cash plan
* Pension (6% employer contribution)
* Annual profit share (uncapped)
* Discounted gym membership
* Company vehicle
What we do
VEKA has been leading the global development of PVCu window systems for over 50 years, through design, innovation and customer focus. With factories in over 40 countries across Europe, Asia and America, VEKA is the world's largest manufacturer of extruded PVCu products.
At VEKA, we are more than just a workplace; we are a global community of passionate individuals dedicated to excellence. We are innovators, constantly pushing boundaries to shape the future of our industry. We are collaborators, creating a culture of teamwork, accountability and mutual support. We are committed to the growth and development of our people because we believe that when our employees thrive, so does our organisation.
VEKA embraces diversity and inclusion, welcoming applicants from all backgrounds. Join us in cultivating a workplace that celebrates individuality and promotes collaboration.
- Are You?