Job Title: Business Support Administrator Reports to: Finance Team Location: Market Harborough Office (with hybrid working option) Working Hours: Part-time - 21 hours per week Key Responsibilities: Carry out a range of administrative tasks to meet performance targets and customer deadlines Process apprenticeship certificate claims accurately and manage associated printing and dispatch Perform quality assurance checks on team output to ensure accuracy and compliance Respond to customer enquiries via phone and email, providing a consistently high level of service Support the wider Operations team with ad hoc tasks and projects Knowledge, Skills & Experience: Proven track record of excellent customer service Exceptional attention to detail and accuracy, especially in repetitive tasks Strong IT skills, including Microsoft Office and online communication tools Basic knowledge of apprenticeships is helpful but not essential - full training provided Benefits: Hybrid working - up to 50% of your contracted hours can be worked from home 27 days holiday plus 8 bank holidays (pro rata for part-time hours) 1 additional day off for your birthday each year Holiday increases with service - up to 30 days FTE after 5 years Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website