OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month.
Since forming in 1999 we have grown steadily, and we now employ over 1,700 Team Members across six countries.
Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres.
As our clients single source partner for information management, we offer solutions that cover the full record lifecycle, including file storage; secure online access; data protection; business continuity; and secure destruction.
The Role
In this key role, you will manage a team handling both transactional and query-based client interactions and complex case management throughout the client order-to-cash journey. Your primary responsibilities include daily operational management (people, processes, and systems), KPI monitoring, client experience and Net Promoter Score, retention initiatives, revenue growth support, and complex dispute resolution and complaint handling. The focus is on continuously enhancing the client experience across the end-to-end journey. You will lead a team dedicated to delivering excellent client service, ensuring SLAs and KPIs are m...