Posted: 8 June
The role
Mode Search is proud to be partnering with a luxury brand to recruit an experienced Store Manager. We are seeking an inspiring leader to oversee a flagship boutique at the brand’s Harrods location. This is a unique opportunity to drive commercial results, deliver exceptional client experiences, and foster an inclusive, high-performing team culture.
Our client is a globally recognised luxury house, celebrated for its timeless craftsmanship, contemporary creativity, and dedication to excellence. With a rich heritage and an innovative spirit, the brand continues to set the standard in the luxury sector. Their boutiques are more than retail spaces; they are immersive destinations where clients are inspired, stories are shared, and meaningful connections are built. Joining this brand means becoming part of a legacy that values artistry, authenticity, and the power of human connection.
The role:
- Lead by example on the sales floor, coaching and inspiring the team to achieve store KPIs and deliver unparalleled service.
- Demonstrate an entrepreneurial mindset and strategic vision across sales, client experience, and team development.
- Build deep market understanding, stay attuned to competitor practices, and cultivate strong community networks to enhance client engagement.
- Ensure operational excellence, compliance, and seamless collaboration across client-facing and support teams.
- Create an inclusive, supportive environment that empowers people to reach their potential while celebrating innovation and resilience.
- Motivate and guide the team to exceed goals, adopt new tools and systems, and embrace evolving ways of working.
- Partner with regional and central teams, sharing valuable insights to support business needs.
Requirements:
- 7–10 years of sales management experience, ideally in luxury or premium retail.
- Proven track record of achieving commercial success and leading clienteling strategies in an omnichannel environment.
- Inspirational leader with strong recruitment, development, and talent retention skills.
- Passion for luxury retail; expertise in high-end categories is a plus.
- Strong network with ability to expand and nurture client relationships.
- Highly organized with a history of operational excellence and experience managing inventory accuracy.
- Adept with digital tools and performance KPIs.
- Flexible schedule, with ability to work evenings, weekends, and holidays.
- Bachelor’s degree preferred.
To apply, please send your CV to info@modesearch.co.uk or click the apply button.
Please note: due to high volumes of interest, only shortlisted candidates will be contacted.
We look forward to hearing from you!
