Job Advert: Customer Service AdvisorLocation: BasingstokeSalary: £24,570 per annumHours: Monday - Friday, 8:30am - 5:30pmJob Type: PermanentAbout the Role:Are you passionate about delivering exceptional customer service? Join our dynamic financial company as a Customer Service Advisor, where you'll be the first point of contact for our valued customers. In this role, you will handle inbound calls, providing support and guidance on a range of financial products and services.Key Responsibilities:* Answering inbound calls from customers and addressing their inquiries.* Providing information and assistance on life assurance, savings, investments, and pension plans.* Resolving customer issues efficiently and effectively, ensuring a seamless experience.* Updating customer records and personal information accurately.* Supporting customers during significant life events, such as planning for retirement or managing bereavements.* Collaborating with other departments to ensure swift resolution of customer queries.* Maintaining detailed records of customer interactions for future reference.What We Offer:* Competitive Salary: £24,570 per annum.* Work-Life Balance: Enjoy a consistent Monday to Friday schedule with no weekend or evening work.* Training: Comprehensive training provided to ensure you have the skills and knowledge needed to excel in your role.* Career Development: Opportunities for personal and career growth within the company.* Supportive Environment: Be part of a team that values integrity, respect, and excellence.Ideal Candidate:* Excellent verbal and written communication skills.* Strong problem-solving abilities and attention to detail.* Ability to remain calm under pressure and handle challenging situations with empathy.* Proficient in using multiple IT applications and Microsoft Office.* Previous experience in customer service, preferably within a financial setting, is advantageous but not essential.If you're excited to work in a supportive and dynamic environment, apply now and become a part of our dedicated team. We look forward to meeting you!Apply Today!
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