Join Our Team as a Modern Workplace Engineer!
Are you ready to be part of something big? At Smiths News, the UK’s largest newspaper and magazine wholesaler, we pride ourselves on our reputation and our commitment to excellence. Every day, we serve over 22,400 customers from 33 distribution centres across the country. Behind the scenes, our dedicated team works tirelessly to ensure everything runs smoothly. Now, we’re looking for a passionate Modern Workplace Engineer to join us on our exciting journey!
About the Role
As a key member of our Desktop Support team, you will play a vital role in shaping our modern workplace. This is a fantastic opportunity for someone with hands-on experience in cloud technologies and end-user computing. You’ll report directly to the Desktop Support team lead and be instrumental in driving our modern workplace initiatives.
Key Responsibilities
* Technical Escalation: Serve as the primary point of contact for resolving high-level technical issues related to Microsoft 365, Azure services, Intune compliance, and other modern workplace technologies.
* Project Involvement: Engage in IT projects focused on modern workplace enhancements, migrations, and new technology rollouts.
* Continuous Improvement: Stay updated with the latest Microsoft technologies and best practices, continuously enhancing processes and team capabilities.
* Documentation: Maintain comprehensive documentation of cloud infrastructure, including diagrams and procedures.
* System Monitoring: Ensure optimal operation of end-user compute and monitor system compliance.
* Collaboration: Work closely with senior engineers to troubleshoot and resolve Azure/365 incidents and projects.
* Onshore Presence: Be a reliable support for our office-based users.
About You
We’re looking for someone who is not just technically skilled but also a great communicator. Here’s what you’ll need:
* Understanding of networking concepts and protocols (e.g., TCP/IP, DNS, HTTP/S).
* Experience with modern device management (Intune) and cloud services (Azure).
* Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate, Azure Fundamentals, Windows 10/11 certifications, ITIL Foundation, or equivalent.
* Effective written and oral communication skills.
Preferred Skills
* Experience in PowerShell scripting for automation.
* Familiarity with security best practices and compliance frameworks (e.g., GDPR).
* Experience in hybrid environments (on-prem and cloud).
What We Can Offer You
At Smiths News, we believe in taking care of our team. Here’s what you can expect:
* Competitive salary: £30,000 - £33,000 per annum.
* Hybrid working from our Swindon head office.
* Free onsite parking.
* Company-funded Health Cash Plan for everyday healthcare costs (dental, optical, physiotherapy).
* 5% matched pension scheme.
* 25 days holiday plus a holiday buy scheme.
* Access to 24/7 E-Learning modules and training opportunities.
* Sharesave Scheme and Cycle to Work schemes.
* Colleague Assistance Programme & Colleague Referral Scheme.
Please note: You must have the right to work in the UK to be considered for this position.
A career with us is filled with people, pride, and passion. We rely on each other to get the job done, and we deliver on our promises. Are you ready to join us? Apply now!