A rare opportunity to be part of something from the very beginning. As we open the doors to our very first design studio, you'll help shape not just the space itself, but the way we work within it thoughtfully, collaboratively, and with intention. This is a new chapter for us: more agile, more personal, and centred around meaningful, by-appointment experiences for every customer who walks through our doors.
We're looking for a warm and personable Visual Merchandising Specialist and Design Advisor to join our superb team within our stunning Design Studio in Harrogate on a permanent basis working 32 hours per week over 4 days covering Monday to Sunday. You'll be someone who loves making people feel welcome, exceptional customer service experience, a keen eye for interiors, and bring energy and organisation to everything you do.
What you'll be doing
As a Visual Merchandising and Design Advisor at Neptune, you will help bring our design philosophy to life within beautifully considered showroom spaces that invite customers to explore, imagine and feel at home. With a thoughtful eye for detail and a genuine passion for interiors, you'll craft inspiring visual displays that celebrate craftsmanship, quality and timeless living, while also offering warm, knowledgeable guidance to customers discovering our collections - from thoughtful gifting and styling to whole-home design. Blending creativity with a consultative, service-led approach, you'll help every customer feel inspired, confident and truly welcomed into the world of Neptune.
Day to day, you'll:
* Bring our spaces to life - create beautiful, inspiring showroom displays that reflect Neptune's design philosophy and celebrate craftsmanship, materials, and thoughtful living.
* Guide and inspire customers - offer friendly, expert advice on styling, gifting, furniture, and whole-home design to help them feel confident and at home.
* Support sales through design - use creative visual storytelling and consultative guidance to showcase products and encourage discovery.
* Create a welcoming environment - maintain an impeccably presented showroom that feels calm, inviting, and reflective of Neptune's brand.
* Lead seasonal updates and campaigns - help implement product launches, display changes, and local marketing initiatives with flair and attention to detail.
* Keep the showroom running smoothly - support stock management, daily operations, and customer care to ensure a seamless experience for all.
A little about you
We're looking for someone with proven experience in visual merchandising or a design-led retail environment, who has a natural eye for interiors, styling, colour, and space planning. You'll be passionate about creating beautiful, immersive showroom experiences and confident in guiding customers with a consultative, customer-first approach. Commercially aware, you understand how visual merchandising supports sales, and you're comfortable using tools like Microsoft Excel and Outlook. Above all, you're approachable, warm, and collaborative, thriving as part of a supportive team while bringing energy, adaptability, and a love of design to everything you do.
What Benefits we can offer you
* Competitive salary
* Generous holiday allowance
* Purchased additional annual leave scheme
* Life assurance
* Company sick pay
* Enhanced maternity and paternity leave
* Cycle to work scheme
* Gym membership
* Generous Neptune new item and outlet discounts
* Perkbox: Wellbeing Hub and Retail Discounts Portal
* Your birthday day off
* Two paid volunteer days a year
* Day off if you become a Grandparent
* A week off to celebrate a life event
* Refer a friend scheme
* Long service holiday allowance increase
* Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
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