Job Description
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system
* Process and input group, FIT and corporate reservations following hotel reservations policy
* Answer all calls promptly.
* Ensure all reservations are accurately actioned within the same working day.
* Date stamp and file processed reservations in the designated areas
* Clear past reservations from filing cabinets to be stored in box files each month.
* Take personal responsibility to ensure that all inquiries are addressed.
* Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager.
* Assist in the preparation and checking of the rate manual.
* Check and update, as necessary, rates in the computer system.
* Adhere to rates published in the Rate Manual or rate advertisements.
* Maintain a positive selling approach to maximise yield in both occupancy and rates.
* Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
* Any other duties assigned from time to time by the Department Manager/Supervisor
Qualifications
Your experience and skills include:
* Guest focused personality is essential
* Previous experience in reservations and/or reception
* Organisational skills
* Positive mindset and can do attitude
* Time management skills
Additional Information
Experience is an asset
* Prior experience working with Opera Cloud is valued
* Strong interpersonal and problem solving abilities
* Fluency in English, additional languages are a plus