Job Description
IT Systems Engineer
Due to ongoing growth, Direct Commercial Ltd, an award-winning commercial motor insurer, has a new opportunity for an IT Systems Engineer to join their IT team.
This position, located in our Chelmsford offices, will play an important role in supporting the business.
Key Responsibilities (include, but are not limited to):
1. Install, configure, and maintain network hardware, servers, and infrastructure.
2. Monitor system performance to ensure IT services are up and available.
3. Perform routine checks, backups, and patch management.
4. Network and systems monitoring and liaise with our NOC for smooth operations of our systems.
5. Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT incidents and requests.
6. Keep users informed about the status of their tickets to effectively manage their expectations.
7. Ensure the delivery of an efficient service that maintains a high level of user satisfaction.
8. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance.
9. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information.
10. Facilitate and support internal...