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Client:
Entain
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
c899b3c565d3
Job Views:
5
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
What you will do
1. Deliver outstanding customer service.
2. Promote safer gambling.
3. Take bets on a wide range of sports and events.
4. Process customer transactions including cash handling.
5. Demonstrate our products & betting terminals to customers.
6. Handle customer complaints or concerns with empathy and problem-solving skills.
7. Work towards defined targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Working patterns
This position requires availability from Monday to Friday, 5pm - 10pm, and Saturday and Sunday, 8am - 10pm. This includes weekends and bank holidays.
Your typical weekly rota will be 16 hours, comprising a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying weekly. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
* You must be 18 years of age or over.
* Passion for delivering great customer service!
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations professionally and calmly.
Additional Information
At Entain, we offer a competitive salary and great benefits, including:
* Optional overtime, subject to availability.
* Pension Scheme and annual ShareSave.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
Join us and turn recognition into prizes, be part of an inclusive community, and celebrate your individuality.
If you need adjustments or accommodations during recruitment, please contact us.
#LI-DNI
Entain is committed to diversity, equity, and inclusion. We ensure ethical hiring practices in compliance with all applicable laws.
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