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Are you a Support Engineer looking for a new challenge?
Our key client, a CXaaS Business, has asked us to exclusively support them with hiring a Support Engineer to support on their latest and largest public sector contact centre implementation.
They have been voted a “Great Place To Work” and partners with industry giants like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections using the latest contact centre technology.
Location: Bristol 5 days a week (Hybrid after training)
No sponsorship provided, SC Clearance eligibility needed.
The role
This role will sit in the Support Team focusing on troubleshooting incidents, and assisting on configuration, implementation and handover of solutions, both 1st and 2nd line.
* Provide 1st/2nd line support on technologies such as NICE, Zendesk, Gamma and Amazon Connect.
* Create and update support tickets on ITSM system.
* Investigate, troubleshoot and resolve issues related to voice, chat and other digital contact centre solutions.
* Fulfil configuration requests.
What will help you succeed in this role?
* Experience working within IT Support (Full training on technologies will be provided).
* Good understanding of IT.
The salary & benefits
* Salary of £28,000-£30,000 per annum
* 25 days annual leave (increasing to 30 days with tenure)
* Pension scheme: 5% employee + 4% employer (scaling up to 9% employee + 8% employer matched)
* Opportunities for professional development & career growth
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries: IT Services and IT Consulting
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