By clicking Apply, you will be taken to the Via website to complete your application. Via is a secure hiring platform used by employers to review candidates. Your profile stays anonymous until you match. Click Apply to continue. It takes 2 minutes. Customer Support Representative Fully Remote / Flexible Salary: £30-35,000 Benefits | Location: London (Remote) About the Role Our client, a fast-growing global company, is looking for enthusiastic Customer Support Representatives to join their team. Youll be the frontline contact for customers, helping to resolve queries and ensuring a smooth, positive experience with the companys products and services. This role is ideal for someone with strong communication skills who enjoys problem-solving, working with different teams, and making a real impact on customer experience. No prior technical experience is required just a willingness to learn and a customer-first mindset. Key Responsibilities Respond to customer inquiries via email, chat, or social media in a timely and professional manner Provide clear, accurate guidance and escalate complex issues when needed Collaborate with internal teams to resolve queries and improve processes Maintain accurate records in CRM systems Contribute ideas to enhance customer support processes About You Previous experience in customer service, support, or client-facing roles is desirable but not essential Excellent verbal and written communication skills Organised, proactive, and able to manage multiple priorities Comfortable using basic software and learning new tools Perks & Benefits Fully remote with flexible working hours and home office setup Brand new MacBook and all necessary tech provided Generous annual leave plus bank holidays Career progression opportunities in a fast-growing company Fun, inclusive culture with regular socials and team events Generous referral scheme Register your details on Via now to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively on Via .