We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The purpose of the Contracts and Standards Manager role is to oversee the local contract management of the suite of Estates Services disciplines provided by internal and external contractors, and to ensure an efficient and cost-effective service is delivered to our customers in a designated area, guaranteeing that the estates, customers and staff are kept safe at all times, whilst maintaining the highest standards of quality in estate management services. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. This role will cover the areas of Kent Surrey & Sussex What you'll achieve To manage all local estates related contracts, within a region ensuring the delivery of a high-quality, cost effective service to our customers and stakeholders Responsible for the management of external contracts, including taking the lead on operational/financial performance and monthly meetings Responsibility for monitoring contractors through a range of KPI’s and contract obligations To manage contract expenditure in relation to service standards, specifications, and site schedule adherence Taking the lead in driving value for money, added value and Social Value initiatives and activities To lead on contract variations by dynamically responding to service demand, to ensure the best outcomes for customers To be a main area point of contact for Customers, Contractors, Neighbourhood Managers, Customer Service Centre and other stakeholders in dealing with Estate Services enquiries and complaints Responsible for the management of the In-House team, including operational, financial, Service Charge, Health & Safety, and monthly performance meetings What you'll bring Essential skills Experience of working in a contract management role in a similar or related environment or field Experience of delivering effective working relationships with diverse customer and partner groups Demonstrable experience of managing an in-house team of operatives, providing direction and guidance A good level of financial awareness and budget management including budget setting, financial accounting and control Willing and able to participate in the out of hours rota Knowledge of British Standards, Codes of Practice, Health & safety and any other specialist trade and professional codes of practice relevant to Estate Services activities Ability to travel to meet the requirements of the role Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.