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Team Leader, Customer Service Support, Manchester
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Client:
Ingredion UK Limited
Location:
Manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
315e06738684
Job Views:
10
Posted:
12.08.2025
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Job Description:
Company Background:
Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.
Location: Hamburg
Workplace Type: Hybrid
Ingredion is looking for a dedicated Customer Service Team Leader! This role will test your management, administrative, and stakeholder skills.
The Team Leader, Customer Service Support is responsible for supporting the Customer Management team, ensuring the effective management of support services such as order processing, source changes, and general customer management. The role reports to the Manager of Customer Service in EMEA.
What you will do:
* Lead, motivate, and develop a team of Customer Services professionals.
* Advocate for customer needs, ensuring that Customer feedback is heard and addressed. Anticipate customer needs and potential issues before they arise. Arrange mass communications to Customers.
* Execute customer service policies and procedures, e.g., PCN process and Sox Audit.
* Set and track performance metrics for the order processing team. Gather and analyze data from multiple sources, including customer feedback, service interactions, and support tickets. Use statistical methods and data analytics tools to identify patterns, trends, and areas for improvement.
* Maintain Customer Service Master data and update process/user manuals, including data on contracts, info-records, batch determination, packing proposals, pricing, rebates, etc.
* Collect and analyze data to identify areas for improvement.
* Ensure the delivery of Order Entry processes within service level agreements.
Qualified candidates will have:
Mandatory requirements:
* Proven experience in a Customer Services role, including managing and driving Customer Service initiatives and projects successfully.
* A university degree in Business, Supply Chain, or a related field.
* Experience in managing and resolving conflicts and addressing team issues.
* Some experience or desire to manage people, including recruitment, performance, engagement, and development processes.
Required behaviors and skills:
* Problem-solving skills with the ability to develop innovative solutions to customer service challenges.
* Strong analytical skills to analyze customer feedback, manage performance metrics, and identify trends and areas for improvement.
* Attention to detail to ensure data accuracy and reliability.
Why Join Ingredion?
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits designed to help you thrive. Create the future with us and enjoy:
* Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being.
* Generous Vacation Policy – 33 vacation days each year, including bank holidays, with holiday purchase scheme.
* Flexible Work Arrangements – Support for both professional and personal flexibility.
* Career Growth – Learning, training, and development opportunities.
* Employee Recognition Program – Real-time appreciation and personalized rewards globally.
* Employee Referral Program – Earn bonuses for referring top talent.
* Company Pension Plan – Support for your retirement future.
* Company Events – Join our Christmas party, family day, or Sustainability day for fun and connection.
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