Job summary
Job summary
Church Road Surgery, based in Aston, Birmingham, is looking for a part time medical receptionist.
The hours are to be worked over five days, however, flexibility is required to cover in the absence of the team.
General practice experience is preferred, however not essential as full training will be provided.
Main duties of the job
Main duties of the job
The main duties are to answer calls, book appointments, prepare prescriptions and input documents.
You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure.
You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical.
About us
We are a well-established, GP training practice delivering family-centered continuity of care to 5,000 patients.
Our team comprises of GPs, Practice Nurses and HCA and an excellent admin team
We work with Primary Care Additional roles that include a Practice Pharmacist, Care Co-Ordinator, MSK Practitioner, Social Prescriber, Midwife and a Physician Associate
Details
Date posted
16 February 2026
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A
Job locations
28 Church Road
Aston
Birmingham
B6 5UP
Job description
Job responsibilities
Job Title:
Receptionist
Responsible to:
The Management Team
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Making appointments and signposting patients
Taking requests for prescriptions
Ambulance transport bookings
Recording home visit requests
Dealing with general enquiries.
Working with the wider NHS teams as needed
Greet and direct patients and visitors
Job description
Job responsibilities
Job Title:
Receptionist
Responsible to:
The Management Team
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Making appointments and signposting patients
Taking requests for prescriptions
Ambulance transport bookings
Recording home visit requests
Dealing with general enquiries.
Working with the wider NHS teams as needed
Greet and direct patients and visitors
Person Specification
Qualifications
Essential
* Good standard of general education
Desirable
* GCSE Mathematics C or above
* GCSE English C or above
* AMSPAR Receptionist certificate
* NVQII in Customer Care
* CLAIT Qualification
Experience
Essential
* Experience of working with the general public
* Experience of reception work
Desirable
* Experience of working within General Practice
* Knowledge of EMIS
Skills
Essential
* Excellent communication skills (Written and Oral)
* IT skills
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
* Problem solving skills
* Interpersonal skills
Person Specification
Qualifications
Essential
* Good standard of general education
Desirable
* GCSE Mathematics C or above
* GCSE English C or above
* AMSPAR Receptionist certificate
* NVQII in Customer Care
* CLAIT Qualification
Experience
Essential
* Experience of working with the general public
* Experience of reception work
Desirable
* Experience of working within General Practice
* Knowledge of EMIS
Skills
Essential
* Excellent communication skills (Written and Oral)
* IT skills
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
* Problem solving skills
* Interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Church Road Surgery
Address
28 Church Road
Aston
Birmingham
B6 5UP
Employer's website
(Opens in a new tab)
Employer details
Employer name
Church Road Surgery
Address
28 Church Road
Aston
Birmingham
B6 5UP
Employer's website
(Opens in a new tab)