Customer Service Administration Support
30 hours per week (worked over 5 days)
Location: Belper
The Role
We are recruiting a Customer Service Administration Support professional to join our clients busy and collaborative contact centre environment. This role plays a key part in ensuring customers, partners, and internal teams receive timely, accurate, and service‑focused support across multiple communication channels.
You will carry out a varied range of administrative and customer service tasks, supporting both business partners and end customers while contributing to efficient internal processes and smooth field operations.
Key Responsibilities
Providing administrative support via phone, email, and digital platforms
Handling B2B, partner, and customer enquiries in a professional and empathetic manner
Supporting job closures by analysing and actioning requirements received from field engineers
Coordinating consumables and supporting internal procedures related to spare parts
Working closely with internal teams to improve service delivery
Maintaining accurate records using spreadsheets, digital tools, and CRM systems
Producing correspondence and operational updates accurately and within required timescalesAbout You
Previous experience in an administration role exceeding 3 years, ideally within a customer service or service‑led environment
Confident communicator with a professional and customer‑focused approach
Highly organised, able to manage multiple tasks and shifting priorities
Comfortable working independently as well as part of a team
Experience using customer databases, scheduling systems, or dispatching tools
Confident working with postcode mapping or geographical data
Experience with CRM systems (e.g. Salesforce or similar) is advantageous but not essentialWhat's on Offer
Part‑time role: 30 hours per week, worked across 5 days
Modern, refurbished contact centre environment
Well‑planned shift patterns to support work‑life balance
Supportive team culture with regular team‑building activities
Competitive salary and benefits package
Holiday allowance plus bank holidays
Pension scheme and bonus opportunities
Inclusive workplace committed to equality and diversity
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people