Credit Control Premium Analyst – Messaging Centre of Excellence
Ipswich, UK
The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus will be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.
The primary purpose of the Credit Control – Premium Messaging Analyst is to support and contribute towards the clearance of unallocated and non‑validated Underwriters Signing Message (USM) by liaising with key internal and external stakeholders. The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end‑to‑end process is fully compliant in accordance with AXA XL guidelines.
You will be based in our newly refurbished Ipswich office and be part of the Smart Working initiative offering a hybrid way of working, combining both remote and office working.
What You’ll Be Doing
* Liaise with Underwriting Assistants and Policy Management (data‑entry) teams to ensure accurate policy bookings and query resolution
* Take full ownership and accountability for the investigation, progression and eventual resolution of material cases impacting on pending USM metrics
* Develop knowledge and expertise around specific lines of business written by AXA XL to support day‑to‑day functions of the role and drive improved traction of query resolution
* Demonstrate sound understanding of Lloyd’s and London market messaging processes
* Build relationships and collaborate with underwriting support functions, ensuring adherence to common standards and standard operating procedures across the UK & L portfolio of business
* Produce operational and business reports on a pre‑defined frequency; use workflow and time‑tracking tools to manage workloads and meet deadlines
* Adhere to Credit Control service offering and associated procedures, following stipulated steps and selecting the applicable method of credit control
* Liaise with brokers and, where applicable, escalated to manager
* Recognise and maximise opportunities to improve processes and drive greater traction through increased knowledge and efficiencies. Challenge the status quo and evolve controls and answer‑based ethos
* Ensure competence across all Premium Accounting Systems and DXC portals
What You Will Bring
Required Skills and Abilities
* Function within and contribute to a productive, results‑driven team
* Adopt an analytical approach and the ability to break down complex queries, applying problem‑solving logic to develop pragmatic solutions
* Learn quickly, self‑motivate and evolve in a high‑pressure environment
* Work with attention to detail and demonstrate accuracy at all times to ensure correct procedures are followed and sound decision‑making is applied to drive effective results
* Demonstrate a proactive, can‑do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets; work autonomously
Desired Skills and Abilities
* Proficient knowledge of Microsoft Excel, including VLOOKUPs, pivot tables and formula application
* Computer literate – experience using Microsoft Outlook, Word, PowerPoint and Teams
* Some knowledge/understanding of insurance is beneficial; full training will be delivered
* Some knowledge of bureau mechanics would be beneficial
AXA XL is an Equal Opportunity Employer.
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