Client Overview A pioneering engineering organisation renowned for delivering cutting-edge, high-precision equipment used in some of the most technically demanding industries worldwide. Their innovative technology plays a critical role in testing and validating complex mechanical systems, helping global clients maintain the highest standards of performance, safety, and quality. With a legacy of excellence and a commitment to continuous improvement, they provide a dynamic and rewarding environment for technically minded professionals. Job Responsibilities * Provide second-line technical support to Field Service Technicians working on complex electro-mechanical systems. * Troubleshoot field issues using electrical, hydraulic, and mechanical diagrams to deliver effective remote solutions. * Visit customer sites when required to assist with fault diagnosis and resolution * Contribute to internal technical documentation, product feedback, and improvement initiatives. * Act as a technical bridge between service operations and engineering—communicating clearly with less technical audiences. Skills Required * Proficient in reading and applying electrical and hydraulic schematics for fault analysis. * Background in capital equipment, instrumentation, or servo-hydraulic systems is preferred. * Mechanical understanding gained through hands-on engineering or support work. * HNC (or equivalent) in...